Terms Of Use

Definitions

  1. For these terms and conditions, the following words shall have the following meaning.
  2. The term “Company” shall mean Modest Ltd.
  3. The Term “Customer” shall mean the person or organisation for whom the company agrees to carry out any works and/or supply materials.
  4. The term “Contractors/Engineer” shall mean the person/s completing the installation or work on site and include Modest Ltd employees & subcontractors.
  5. The Term “Works/Installation” Shall mean any services and products provided by Modest Ltd including but not limited to plumbing and heating, gas installation, electrical works, kitchen and bathroom renovations, plastering, tiling.

Provisions Of Service

1. Quote Validity (30 Days): the price quoted is open for acceptance within 30 days if the

services commence within 90 days from the date of the quotation.

Service Commencement (90 days): If the Customer decides to commence work after the 90-day period, the Company will let the Customer know if there has been a change in the price requiring a revised quotation and the reasons why. Upon agreement, this will form a legally binding contract between the Company and the Customer.

2. All prices quoted are exclusive of VAT and subject to finalisation upon a survey. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes eZect.

3. The Company will provide a written quote when required/requested. The quote will include the cost of labour, materials, appliances and equipment as specified in the

description. If during the Works/Installation, the Contractors/Engineer must deviate

from the original quotation, the Company retains the right to provide an additional estimate for further works required. If any faulty plumbing/heating components, gas appliances and/or electrics/electrical equipment are discovered during the Works/Installation and require replacement, the Customer will be provided with an additional estimate for the replacement.

4. Where the Company needs to connect new equipment to the Customers existing plumbing, heating system or electrical circuit it will not accept liability for the cost of repairing or replacing parts to the existing system that subsequently develops faults. This includes zone valves, heating pumps, programmers and thermostats unless included within the oZicial quotation. The Company may at its sole discretion charge for visits made to the Customers property by the Contractors/Engineer if the system is faulty or has developed a fault after the Works/Installation has been conducted. The Company will not accept liability where any part of the Works/Installation will not function properly because the water and/or electrical supply is inadequate, the water pressure becomes invariable or any other unforeseen circumstance.

5. The Company shall only be bound by quotes provided in writing to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any quotes/estimates provided orally or in which manifest errors occur.

6. Access to the property is required in order that the Works/Installation may be undertaken. The Company’s Contractors/Engineer are scheduled to arrive at the property between the times of 08:00am and 09:00am, subject to traZic conditions or unless otherwise stated. The Company will not be responsible for the protection or security of the property if the Contractors/Engineer are left alone while carrying out their duties.

  • 6.1 The Customer shall be solely responsible for ensuring that the premises where the Works/Installation are to be performed provide a safe and suitable working environment for the Company’s personnel and any subcontractors. This includes, but is not limited to, ensuring:
  • 6.1.1 Providing clear and safe access to the work areas.
  • 6.1.2 Making sure the work areas meet all relevant health and safety rules and guidelines.
  • 6.1.3 Telling us about any known hazards or potential dangers in the work areas.
  • 6.1.4 Ensuring there’s enough light and fresh air where we’re working.
  • 6.1.5 Providing access to toilet and washing facilities, as required by regulations.
  • 6.1.6 Making sure any equipment or systems we might need to use are safe and in good working order.
  • 6.17 If we reasonably believe the working conditions aren’t safe, we may have to stop work until it’s safe to continue. We’ll discuss any concerns with you. You’ll be responsible for any delays or extra costs that result from unsafe conditions or inadequate access.

7. The time estimate provided for completion of Works/Installation is a best estimate of the likely time scale prior to commencement of the services provided. The Company will make every reasonable eZort to start and complete the Works/Installation within the provided estimate, but cannot accept liability for any cost, losses or expense incurred by the Customer because of any delays or rescheduled appointments.

8. Where the date and/or time for Works/Installation to be carried out is agreed by the Company with the Customer, then the Company shall use reasonable endeavours to ensure that the Contractors/Engineer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the Contractors/Engineer or for the late or non-delivery of materials.

9. The price specified in the quotation does not include the price of removing any additional dangerous waste material such as asbestos or other hazardous material that is found when carrying out Works/Installation within the Customer property.

10. If during the execution of the Works/Installation, asbestos is encountered, the Company reserves the right to withdraw its Contractors/Engineer immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the Company upon request of the Customer will provide a cost for removing asbestos and will add this fee to the total quote.

11. A heating system upgrade can lead to the system operating under higher working pressure. This can lead to small pre-existing holes or loose pipes in the heating system to start leaking or become more noticeable. This shall not be deemed the responsibility of the Contractors/Engineer or of the Company. Should such a failure occur, additional work may be required to resolve this. Any additional costs will be added to the original quote.

12. The Company will take all reasonable care to carry out the Works/Installation. However, the Customer accepts that the Works/Installation, including the removal or dismantling of existing fixtures or fittings may cause damage to the decoration and/or the fixtures and fittings. This provision does not exclude the Company’s responsibility for damage, which is beyond which is reasonably commensurate with the Works/Installation. It is anticipated that certain areas in the Customers property may need redecoration following completion of the Works/Installation. This will be the responsibility of the Customer and is not included in the price.

13. In the event that an existing flue/vent hole needs to be filled and repaired, the Contractors/Engineer will use the standard bricks, blocks and mortar provided by the Company. The Contractors/Engineer will carry two diZering shades of bricks as standard and will use the most appropriate shade. The Company cannot guarantee an exact colour match for bricks and mortar unless otherwise stated in the contract.

14. If required, any necessary consents will be in place before work commences on site. The Customer will obtain all necessary consents at their own expense, including but not limited to planning consent, neighbours and mortgage providers.

15. If, after the Company shall have carried out the Works/Installation, the Customer is not wholly satisfied with the Works/Installation then the Customer shall give notice in writing within 28 Days to the Company and shall aZord the Company, and/or its insurers, the opportunity of both inspecting such Works/Installation and carrying out any necessary remedial work if appropriate. The Customer accepts that if they fail to notify the Company within the required timeframe then the Company shall not be liable in respect of any defects in the Works/Installation carried out.

16. The prices specified will not cover the cost of an upgraded gas supply to a new appliance from the gas metre, if it has not been specified on the original quote. If it is discovered that an upgrade to the gas supply is required by the Contractors/Engineer during the installation, the Company retains the right to provide a further quotation to complete these works.

17. The Customer is responsible for reviewing and confirming their oZicial quotation from the Company. No other documentation such as a brochure or email

correspondence will be taken into consideration.